When you receive your purchase, examine it carefully. If for any reason you are not satisfied with your order please contact us at 800-570-5755 or email sales@datacenterexperts.com. All products being return must be accompanied by an Return Materials authorization issued by our organization.
Upon return and receipt of the product we will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling. All products must be returned in good condition, in original boxes (whenever possible) and with all paperwork, parts, accessories, etc. so as to ensure full credit.
NOTE: When shipping products back to Enterprise Control Systems, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping.
EMAIL US to request an RMA number.
Please include the following information:
- Name
- Company
- Address, City, State, Zip
- Telephone Number
- Email Address
- Original Web order number
- Items being returned
- Reason for return
